Ian Harman · Chattanooga, Tennessee
Most businesses run on software that almost fits, plus the sticky notes, spreadsheets and workarounds that fill the gap. I find the real problem underneath, build what your team will actually use, and get it through compliance and into production.
Most people come to me with one of two problems. Pick the one that sounds like yours.
Founders and operators
Demand can arrive faster than intake, onboarding or billing can absorb it. I help you find what’s really slowing things down, decide what to build, and lead the work as an advisor or fractional CTO.
Chattanooga businesses ready to put AI to work
Most Chattanooga businesses don’t lack AI ideas. They lack someone whose job is to find where it pays off, build it around how their people work, and keep it running. That’s Corridor Robotics, starting with manufacturing and logistics.
Run an independent practice? Claims Native can take insurance billing off your plate. Learn more
Finding a therapist could leave someone with a list of names and another difficult decision. I co-founded TheraMatch to help people make that first connection, built the matching product and early clinical framework, and led its sale to TPN.health, where it became TPN Match.
Acquired by TPN.health in nine months, then scaled to $1M+ ARR and 1M members.
Making it easier for members to help themselves also made the health plan less costly to serve. I led digital products serving about 3.5 million members and built the teams behind them. More people used the digital services, while self-service reduced administrative costs.
3.5M members, NPS above 60, digital adoption more than doubled.
Selling to a hospital means making a promise that has to hold up through rollout and daily use. At PerfectServe, I connected hospital implementations with product and commercial decisions, including how to bring the product into new markets.
$2M to $40M ARR · 10 health-system rollouts.
At Paragon Truss, I led the company’s first enterprise deal, including the contracts and client relationship. That meant connecting what the customer needed with what Paragon could commit to delivering.
$500K a year, the largest contract in company history.
We could hire clinicians and still lose patients in eligibility and onboarding.
Cut charting time from 22 to 17.5 minutes per encounter with the company’s first AI product.
At TPN, we were discussing invoicing payers directly, and I asked, “What exactly are we trying to achieve here?” The answer turned an invoicing feature into a claims platform. I prepare before we meet, talk with the people doing the work every day, and say when something doesn’t add up.
I live in Chattanooga, Tennessee, with my wife, our three sons, three dogs and ten chickens. When I’m not working, I’m usually on a ski slope, in the woodshop, cheering on the Vols, or cooking a good meal, with a cold brew close by.
Lately: Carving my first spoon, learning the finer points of chess, refining my taste in wine, and reading Dostoevsky.
Maybe it’s a sticky note or spreadsheet running something important, an AI project stuck in review, or a decision you keep coming back to. Tell me what has made the next step hard. I’ll read it myself and reply within two business days.